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Reach out for package questions, seasonal character updates, or a little help planning the call.

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FAQ

Questions parents usually ask first.

Is every call really live?

Yes. Every call is a real-time, one-on-one experience with a live character. It is never pre-recorded or automated.

Who makes the calls?

Calls are made by real people who specialize in warm, encouraging child communication and character play.

How long is each call?

Most calls last around five magical minutes. The Ultimate Magic Kit includes a ten-minute call.

What types of calls can I request?

Lost teeth, first days, trying something new, nervous feelings, birthdays, milestones, and just-because surprises are all welcome.